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Motorola Smart Safe

Motorola Smart Safe

the smartest safe for everyday peace of mind

Motorola Bolt Smart Safe Support

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Motorola Bolt Support

Registration And First-Time Setup
Tamper Detection
Access Codes
WIFI Connection
Warranty Activation
Technical Information
Adding Users
Troubleshooting
General Information
Connected Mode Features
Offline Mode Features
Document Downloads
Firmware Updates
Support Options
Return, Warranty And Other Coverage Info
Shipping
Registration And First-Time Setup
What do I need to consider when setting up my smart safe for the first time?
There are two primary things to consider when setting up your smart safe: where you want to install it and whether you want to connect it to the internet to enable the 24/7 real-time security alerts and notifications on your smartphone.

Where can I find the Motorola Smart Safe App to download?
The App is available in the App Store or on Google Play.

What is the 8-digit security registration code used for?
The 8-digit security registration code ensures that the owner can register the safe and assign account users. The owner of the smart safe must keep this number private and protected at all times.

Where do I find the 8-digit security registration code?
The 8-digit security registration code can be found on the registration card packed inside the original retail box.

PLEASE NOTE: Please be sure to hide this card along with the backup keys in a very safe and private location. DO NOT STORE THE REGISTRATION CARD OR BACK UP KEYS INSIDE YOUR SAFE.


How do I register the Motorola Smart Safe?
You will automatically be registered and the warranty activated when you use the smart safe mobile app to setup the unit.

How does the Motorola Bolt Smart Safe install and uninstall?
The Motorola Bolt has pre-drilled holes in the back steel plate to allow for secure mounting to a wall. For ease of installation, mounting hardware is included as well as a drilling template to help determine the location of the drill holes.

Do I have to install the Motorola Bolt Smart Safe on a wall?
No, the Bolt does not need to be secured to a wall to be effective. Once connected during the initial set-up, the Motorola Bolt will be armed with 24/7 real-time security protection via security alerts and visual and audio alarms (once tamper alarm is toggled on).

I want to install the product in a drawer, can I do that?
If you plan to install or keep the Motorola Bolt Smart Safe in a drawer, please ensure the Tamper Alert feature is toggled/set to Off (it was shipped this way by default). Otherwise the motion detection alert and alarm will be triggered on each drawer open/close.
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Tamper Detection
Toggle Tamper Detection

The Motorola Smart Safe has a sophisticated tamper detection system that reacts to motion, free-fall, shock, vibration and three-axis tilting. By default, the tamper detection system is factory set to OFF.

The tamper detection system can be toggled between ON and OFF as follows: with the door open, press and hold the “0” key for 5 seconds until the safe beeps, then release the “0” key. The tamper detection system will toggle between ON and OFF with each use of this sequence. You can also use the web portal to toggle the tamper detection on/off.

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Access Codes
To set your 4-8 digit access code:
  1. With the door open, press and hold the “ENT” key until the unit beeps.
  2. Enter a 4-8 digit access code on the keypad then press the “ENT” key. The unit will beep and the “Status” LED will flash yellow three times and then turn solid yellow.
  3. Re-enter the same access code again and then press “ENT” key to confirm the new user access code.

If the combination is accepted, the Motorola Smart Safe will beep and the “Status” LED will flash green three times. Otherwise, the LED will flash red three times and you must repeat steps 1 through 3.

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Remote Opening
I am trying to remote open the Motorola Smart Safe and it is not working?
The most common problem with remote opening is that the unit is “sleeping”. You can confirm the smart safe is awake by checking to make sure the Wi-Fi LED is solid blue. If it is not, momentarily press any button on the keypad to wake up the device. The Wi-Fi LED will briefly blink blue/yellow before the LED turns into a solid blue.
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WI-FI Connection
Do I need a Wi-Fi internet connection to set up and use my smart safe?

A Wi-Fi connection will ease the registration process and offer the most security. Initially, the Safe uses your Wi-Fi network and the smartphone app to automate registration, activate the warranty and configure the product. The Motorola Smart Safe app on your smartphone receives real-time security alerts, medication reminders and maintenance alerts. A Wi-Fi connection also allows the smart safe to receive remote open commands from the owner, other authorized users or customer service.

Without a Wi-Fi connection, you can still use your smart safe in offline mode (not recommended). You will still be able to see the LEDs and hear the audible alerts, but you will not be able to use any smartphone features.


How do I setup my Motorola Smart Safe to connect to the internet over Wi-Fi?
Please download and use the companion Motorola Smart Safe App available in the App Store or on Google Play to configure the smart safe to the internet.

What happens if the internet service for my Wi-Fi goes down?
If you lose your wireless internet connection, the smart safe will not be able to send real-time alerts to your mobile phone, but the events will be stored in memory locally on the unit, and when back online it will send you all the stored notifications that occurred while offline. While offline, you can still benefit from the LEDs and audible alerts as long as there are working batteries in the unit.
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Warranty Activation
When does the Motorola Smart Safe warranty activate?
The One-Year Limited Warranty will activate when the device is first registered. Owners are encouraged to use the mobile app to set up their smart safe as this process will automatically register the unit and activate the warranty.

How do I claim coverage under the warranty?
Please contact customer support at 1-800-485-8904 or email info@smartsafe.com for qualification, coverage and return options under the warranty.

Where do I find warranty Information?
You can download a copy of the warranty here.
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Technical Information
What smartphone operating systems are supported for the Motorola Smart Safe mobile app?
Currently the Motorola Smart Safe App is supported for use on iOS and Android devices.

What type of batteries does the Motorola Flex Smart Safe require?

The Flex requires four (4) new Alkaline AA batteries(not included).
IMPORTANT:

  • Do NOT use or place rechargeable batteries in the battery compartment.
  • Do NOT mix old and new batteries.
  • Do NOT mix alkaline, standard (carbon-zinc), or rechargeable batteries.

What is the expected battery life?
The four (4) AA batteries are expected to last approximately four (4) months under normal usage conditions. Normal use is considered to be opening and closing the smart safe two (2) times per day.

Where can I see the battery level?
The LED indicator on the front of the smart safe will show green when the batteries are fresh, then show yellow and red as they wear. You can also see the battery level % on the Motorola Smart Safe app in your Devices section.

Does the smart safe work with multiple users on the same unit?
Yes, the Motorola App allows you to have one owner and multiple users for each smart safe. The owner of the unit can invite other users to share the smart safe by simply logging into the mobile app or web portal and sending out an email invitation.

Why does the Motorola Smart Safe go to “sleep/low power mode”?

The smart safe goes to “sleep/low power mode” for a number of reasons. “Sleeping” means the safe is not connected to the internet (though it is still actively sensing various types of events and remains fully armed!). Here are the main reasons the smart safe goes to “sleep”:

  1. Physical Security – This is intended to ensure that someone is physically in front of the Motorola Smart Safe to “wake it up” during a remote open and it is not accidentally opened without a designated person being present to retrieve, store or audit the contents.
  2. Network Security – By only opening an internet connection for a short period of time, the smart safe minimizes external network threats.
  3. Conserve Energy – By only awakening to send events or when being used, the smart safe conserves energy.

How do I wake up the Motorola Smart Safe?
Press any button on the keypad to wake up the device. If the unit was previously registered and connected, this will wake up the safe and the Wi-Fi LED will briefly blink blue/yellow before turning to a solid blue to signify a successful connection.
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Adding Users
How do I add a user?

To add a user, follow these simple steps:

  1. Open the Motorola Smart Safe app.
  2. From the main screen, select “Access Settings”.
  3. Enter the email address of the user you want to add.
  4. Choose the specific units you want the new user to have access to.
  5. Follow any remaining on-screen instructions.
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Troubleshooting
The Motorola Smart Safe was shipped locked in the retail box, how do I open it?
Because the smart safe ships without batteries and the safe door closed, you can only first open it by inserting one of the backup keys into the keyhole and turning the key counter-clockwise until the safe compartment door opens. Please note, the two backup keys are packed in a small plastic bag and placed in the door handle on the outside of the safe. PLEASE REMEMBER TO NEVER PLACE EITHER BACKUP KEY IN THE SAFE AT ANY TIME.

How do I install new batteries?
Open the unit by inserting one of the backup keys into the keyhole and turning the key counter-clockwise until the safe compartment door opens. The battery compartment is located on the inside left side wall. Push the lip of the battery compartment cover towards the back of the unit to open the compartment cover. Once open, insert four (4) new Alkaline AA batteries into the battery compartment, ensuring correct polarity as shown in the Quick Start Guide or on the inside of the battery compartment door. Carefully align and securely close the battery compartment cover.

There is no power or nothing works, what can I do?
Make sure fresh batteries are inserted correctly paying close attention to polarity as shown in the Quick Start Guide and on the inside of the battery compartment door. If there is still no power or the LED lights do not illuminate upon a key press on the keypad (other than in a keypad lockout), try inserting new batteries.

What kind of “reset” options are there?

Soft Reset
(always try this first)
Restarts device. Keeps all settings including the latest firmware version installed.

  • Open the smart safe door, remove the battery cover for 5 seconds, reinstall/close the battery cover.

Hard Reset
(try this if the Soft Reset does not work)
Soft Reset plus erases all of the stored Wi-Fi settings only. Keeps the latest firmware version installed.

  • Open the smart safe door, remove the battery cover for 5 seconds, press and hold down the “CLR” key on the keypad, reinstall/close the battery cover while continuing to hold the “CLR” key. Once the battery cover is firmly closed and you hear the lock motor churn, release the “CLR” key, and you will hear the motor churn again and the LEDs will begin to light up.

Combined Reset
(try this if the hard reset does not work)
Hard Reset plus resets the Wi-Fi Router and Modem. Keeps the latest firmware version installed.

  1. Perform a Hard Reset (as described above) and then,
  2. Cycle the power “off” and “on” for both your modem and wireless router according to the manufacturer’s instructions. In almost all cases, this is simply just unplugging, waiting 10 seconds, and plugging back in your equipment. In some cases, you may have just one device that is a combined modem & wireless router, and in this case, you only need to reset (unplugging, waiting 10 seconds, and plugging back in) that single device.

The Tamper alarm siren will not turn off?
Simply enter your user access code and press the “ENT” key to turn off the alarm (Note: If you also want to open the smart safe, enter your user access code and “ENT” again to open the unit). You can also use the backup key to open the unit which will also automatically turn off the alarm.

I entered the wrong code three (3) times and now the Motorola Smart Safe keypad is locked.

[Note: A locked keypad means that when any key is pressed, none of the LED lights on the keypad turn on and the device appears to have dead batteries]

For security reasons, entering a wrong passcode 3 times in a row will result in a timed lockout of the keypad. Wait five (5) minutes and try again. A user can also use the back-up key at any time to open the unit, and if needed, then reset the user passcode following the user access code reset instructions.


I lost my backup keys and I forgot my user access combination.

There are several options:
If the owner has the registration card that was shipped in the retail package, that person can verify ownership of the unit by providing the security registration number and serial number on the registration card to customer support 1-800-485-8904 or email support@smartsafe.com. Once ownership has been verified, you may either:

  1. Ask for a new code to be programmed over the phone, have a new code sent via text to the mobile number on file or sent via email to the owner’s email address on file.
    -or-
  2. If the safe is connected to the internet (it has a solid blue Wi-Fi LED on the safe keypad when awake), customer support can send a remote open command to open your smart safe. From there, a user may reset their user access code following the standard procedure.
    -or-
  3. Ask customer support to mail a replacement backup key for a nominal fee.

Where do I find my serial number?

The serial number of the unit can be found in three (3) places:

  1. It is printed on the Motorola Smart Safe Registration Card.
  2. It is on the bottom of your smart safe retail packaging box.
  3. It is on the FCC/Legal sticker on the back of the unit.

The mobile app is installed on my smartphone and the Motorola Smart Safe is connected to the internet, but I am not getting any notifications?

If the Motorola Smart Safe App is open on your smartphone, you will not get system notifications (alerts and reminders), but the notifications will still always appear in the app.

-or-

If the App is closed on your smartphone, and you are not getting system notifications (alerts and reminders), you need to open the Motorola Smart Safe App in “Settings” on your smartphone and ensure that “Allow Notifications” is on.

-lastly-

If either solution above does not work, delete the Motorola Smart Safe App on your smartphone and reinstall it directly from either the App Store or on Google Play. When installing, if prompted, make sure to click “YES” to allow push notifications.

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General Information
What is the intended use of the Motorola Smart Safe?
The Motorola Smart Safe is the first to market smart safe for personal items that need to be securely stored yet regularly accessed.

Who can use the smart safe?
Anyone can use the smart safe to keep almost anything private and secure. Parents, teenagers, college students, seniors and anyone desiring privacy and security of their personal property should need and love the features of the Motorola Smart Safe.

What can I store in the Motorola Smart Safe?
You can store anything you want to keep private or secure such as prescription medications, currency, passports, event tickets, jewelry, valuables, documents, media drives and other personal items.

What should I avoid storing in the Motorola Smart Safe?
Some of the items that should not be stored in the unit are the backup keys, the registration card, any type of solvent, flammable items, accelerants, bio-hazardous material, perishable goods, live animals or insects. If you don’t think it should go in the Motorola Smart Safe, it probably shouldn’t.

What are the basic security features of the Motorola Smart Safe?
The smart safe is equipped with many sophisticated security features including an accelerometer which provides critical security functions such as three-axis tilt, vibration- and shock-sensing as well as motion and free-fall detection. The smart safe also features a siren for audible alerts directly from the safe as well as bright multi-color LEDs that shows the status of the safe with a quick glance at the keypad. Further, because the Motorola Smart Safe can be connected to the internet, the safe sends out real-time notifications including security alerts to your smartphone.

What are the medication adherence reminders?
The Motorola Smart Safe provides intelligent medication reminders that only alert you if you haven’t accessed your medication. By using the smart safe mobile app scheduling feature, a person can input their medication window (the time frame when you take your medication, for example, 7:00am – 7:30am daily). If you open the safe during the medication window (or 30 minutes beforehand), you will not receive a medication reminder because that is the expected behavior for medication adherence. If you DO NOT open the safe during your custom medication window (or 30 minutes beforehand), you will receive a real-time alert on your smartphone. (reminders should be moved to a higher up section)

What are the dimensions of the Motorola Bolt Smart Safe?
The exterior size is 6.0″ h x 12.8” w x 3.4” d and the interior storage compartment is 5.6” h x 8.4” w x 2.5” d. The Motorola Bolt weighs 3 lbs. with 4 AA batteries installed.
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Connected Mode Features
Basic “Connected Mode” Features
  • Remotely unlock your Motorola Smart Safe to grant access while away.
  • Receive real-time alerts, notifications, and reminders.
  • Manage your smart safe from the convenience of your smartphone.
  • Track and monitor medication usage and adherence.
  • Keep an eye on your smart safe’s battery life and be notified when it is time to replace.
  • Share access to your personal smart safe and send alerts to others you authorize.
  • Create a calendar of custom, user-defined reminders.
  • Download new features firmware updates.
  • Quickly access customer support.
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Offline Mode Features
Basic “Offline Mode” and Other General Features
  • Three Ultra-Bright LED Icons
  • Ultra-Loud Piezo Siren
  • Water-Resistant Digital Keypad
  • Humidity-Resistant Interior Compartment
  • Backup Key Access
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Document Downloads
Document Downloads
To download the Motorola Bolt Quick Start Guide, please click here.
To download the Motorola Bolt Limited Warranty and FCC Statement, please click here.
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Firmware Updates
Why does my Motorola Smart Safe need to update its firmware?
The Motorola Smart Safe has been thoughtfully engineered with the capability to update its firmware in real-time. This means that the unit can be remotely and securely updated with new features and enhancements as they are developed in the future.

How do I know if my smart safe is actively updating the firmware?
The Wi-Fi LED will be solid blue and the status icon will be flashing yellow/green.

How long does a typical firmware update take?
It usually takes about 2 minutes for the smart safe to download and install the firmware.

How will I know if the firmware download has been installed?
You will hear the lock motor turn on when the safe has finished rebooting after a firmware download.

What if my smart safe gets disconnected from the internet during a firmware update?
The unit will automatically attempt to download the remaining portion of the firmware when it is next online. This can be manually triggered by pressing any key on the keypad to wake up the device (solid blue Wi-Fi LED) while the door is closed.
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Support Options
How can I contact customer support to obtain help with my Motorola Smart Safe?
Telephone (available 7 days a week between 8:00am and 11:00pm (ET)): 800-485-8904
Email: support@smartsafe.com

What is the expected response time to get a reply?
Customer service response times are generally 24 hours or less.
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Return, Warranty And Other Coverage Info
What is your return policy?

If purchased from smartsafe.com, customers have 30 days from the date of purchase to request a refund. Customers are responsible for covering the cost of return shipping. Once we receive your returned product(s) and proof of purchase, you will be refunded the full amount of the returned device(s) to the original payment source used.

If purchased from a retailer or other channel, customers must follow the return policy of the entity from which the unit was purchased.


Do I need an RMA label?
Yes, an RMA or Return Merchandize Authorization label allows us to process your return as quickly as possible and guarantees we can track your return once we receive it at our warehouse. Returning a product to our warehouse without an RMA is not recommended and there is no guarantee that we will find the return even if it is received in the mail by the warehouse.

Is there a warranty for the Motorola Smart Safe?
We offer a 1-year limited warranty.

What if someone steals my Motorola Smart Safe?
Our physical security combined with the accompanying technology should prevent/deter unwanted theft. However, if your safe is stolen, please contact Motorola Smart Safe support with 1) a copy of the police report including time of theft as well as 2) the serial number of the stolen unit. Motorola Smart Safe support will provide further information as may be appropriate under the circumstances.
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Shipping
When will my order ship?
We ship out orders Monday through Friday. All domestic orders placed through smartsafe.com before 12:00pm EST will ship the same day. All orders placed after that time will be processed the next business day.
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